Ordering

    1. How do I order ?
      a. Google ‘mychillings.com’
      b. Select ‘order now’
      c. Make your chose and ‘add to chart’
      d. Proceed to check-out
      e. Fill out the requirements
      f. Place your order
    2. I am having problems adding items to cart
      a. Ensure that your network is stable
      b. If problem persists contact our helpline hi@mychillings.com or WhatsApp ( 0546922252)
    3. I am having problems removing items from cart
      a. Ensure that your network is stable
      b. If problem persists contact our helpline hi@mychillings.com or
      WhatsApp(0546922252)
    4. Why is my area not covered
      a. We are looking to expand over time but we have a few areas we are starting with which is East Legon
    5.  I want to cancel my order. Will I be charged for cancellation“yes you can cancel orders but cancellation fees may apply on the basis that

i) If the store has already accepted and started to prepare your order .
ii)If a courier has already been assigned to your order.
iii)If the store has already accepted and started to prepare your order and a courier has been assigned to delivered
iv)If the courier reaches the delivery area and finalizes the order . You will be charged the price of the item and the delivery amount.. ”

6. What if I want to modify my order?
Kindly do so before order is confirmed

7.I didn’t Order this what do I do ?
“Please let the customer service team . However any returns or complaints about products should be made directly to the establishment without involving the courier”

8. There are missing or incomplete products in the order
“If you received an incomplete or incorrect order please send the complaint to our email: hi@mychillings.com or whatsapp (0546922252) We will get back to you with a resolution asap.”

9. How to contact customer service
If you have questions regarding our online store (ordering, account questions, technical question),please contact hi@mychillings.com or 0546922252

10. My order was not delivered
“If you received a notification that your order was delivered but did not get it: Call the courier to confirm the whereabouts of your order. Please contact 0546922252 if the courier does not answer ”

11. Where is my order?
Messages will be sent to at every stage of the delivery process

Payment

1. What payment options are available?
a. Mobile money
b. Visa
c. Mastercard

2. Can I pay with my debit card ?
Yes

3. Can I pay with mobile money ?
Yes

4. I was debited twice. What are the processes to correct that?
a. Report with your receipts

5. The token is not generating –
This may be due the instability of the mobile network. Please be patient or try a different payment option

Delivery

1. How long does delivery take
Delivery takes 20-50 minutes after confirmation of order

2. Do I have to pay the delivery fee?
No delivery is free

3. The delivery person took a fee from me
a.Kindly report to hi@mychillings.com

4. The product arrived melted
a. Send a picture of order within 30 minutes of reception of the order b. Our team will work to sort it out asap

5. The product was delivered broken
a. Send a picture of order within 30 minutes of reception of the order b. Our team will work to sort it out asap

Discounts

1. My discount did not reflect on my order

2. Am I eligible for a discount
a. Kindly visit our social media platforms for updates on discounts and promos

3. How can i claim my discount
a. Apply coupon before proceeding to check out

Promo Codes

1. My promo code is not working
a. Kindly contact our helpline

2. How can I earn myself promo code
a. Kindly visit our social media platforms for updates on discounts and promos